~ The Department of Public Safety has announced that their level one Public Safety Dispatchers are currently undergoing a two-week training program to upgrade their skills and advance to level two. This mandatory training is a requirement within the first year of dispatcher training.

During this crucial training period, the department would like to remind all residents and visitors that there may be slight delays in the answering of 911 calls. They urge individuals to remain on the line and not hang up, as hanging up may result in further delays and the need to call again. To minimize interruptions in services, overtime has been authorized for dispatchers during this training period.

Mayor Tishaura O. Jones expressed her gratitude for Director Coyle and his team's efforts in reducing response times for 911 calls. She stated, "This latest round of training is another step towards ensuring that residents experiencing an emergency get a quick response from our first responders."

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Director Coyle's strategic initiatives have played a significant role in bringing the 911 system closer to national standards and improving the overall efficiency of emergency response services in St. Louis. Some notable achievements include a reduction in hold times, with 84.4% of 911 calls being answered within 10 seconds as of April 2024 compared to only 56.9% in July 2023.

The department has also begun upgrading their Computer Automated Dispatching (CAD) system to match both Fire and EMS systems, with plans for completion by 2026. Additionally, staffing levels have been increased by hiring 34 Police, two Fire, and nine EMS dispatchers since July of last year. Ongoing training has also been prioritized to fill vacancies and ensure that dispatchers are well-prepared to handle emergencies efficiently.

In addition to these improvements, construction is underway for a new facility called the Public Safety Access Point (PSAP). This building will house all emergency dispatch operations under one roof, including police, fire, and EMS. The 17,000-square-foot facility is designed to enhance emergency response efficiency by integrating all dispatch services.

The Department of Public Safety appreciates the patience and understanding of residents and visitors as they work towards improving their emergency response services. They are committed to providing the best possible care and assistance during emergencies.

Filed Under: Government, City

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