Springfield: City X account compromised

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~ The City of Springfield has recently faced a setback in its social media presence as it has lost access to its popular "X" account (@CityofSGF). According to a press release issued by the city, the account became inaccessible on May 7, with the last official post being made on May 4. Despite efforts to recover the account, there are currently no plans to create a new one.

Cora Scott, the director of Public Information & Civic Engagement for the city, expressed regret over this inconvenience for their 18,000 plus followers on the X account. She encouraged them to unfollow the account and instead follow the city's other social media platforms such as Facebook, Instagram, LinkedIn and Nextdoor.

In light of this situation, the city has taken steps to secure its other social media accounts. However, they also want to remind their stakeholders that they utilize a variety of traditional and nontraditional communication tools to reach out to them. These stakeholders include residents, business owners, developers and others who are interested in staying updated about news, events and programs in Springfield.

"We rely on our stakeholders to seek out the tools that they prefer to use in order to get details on news, events, programs and more," said Scott. She further added that people can subscribe to an eBlast or visit their social media sites for updates. They can also check out the city's calendar on their website or use any other tool of their choice to find information when they need it.

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Apart from social media platforms like Facebook and Instagram where play-by-play coverage of City Council meetings and Mayor's State of the City Address will now be posted in the comment section under livestreams of these events, there are other ways for people to connect and engage with the city.

For those who prefer video content, City Council meetings, Planning & Zoning Commission meetings, Park Board meetings and various special events throughout the year are live streamed on cityview.springfieldmo.gov and the city's Facebook page. A complete video library can also be found on the website.

The city also has a podcast called SGF Local Matters, where they partner with local news media to run public service announcements for various education and emergency relief events and issues. These PSAs are also shared across all of the city's communication platforms.

For those who prefer print publications, the city offers a free quarterly publication called SGF Neighborhood News which is mailed to subscribers and distributed through registered neighborhood associations and other locations in the community such as libraries. The digital version is frequently updated and can be found at sgfneighborhoodnews.com.

The Springfield-Greene County Park Board also publishes a program guide called The Park Bench three times a year, featuring information on upcoming programs, special events, ongoing classes, facilities and more. This guide can be found on their website or in print form at various locations.

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In addition to these publications, the Police and Fire Departments also publish quarterly public safety reports, crime reports and annual reports. The city also uses direct mail pieces or door hangers to reach out to residents or businesses when needed.

For those who prefer digital or text communications, the city's website offers an option to sign up for news releases, bid openings, digital newsletters and meeting notices via email or text. They also have a smartphone app called GoSpringfieldMO! which allows users to submit service requests.

For those who prefer phone communication, the city's Citizen Resource Center can be reached at 417-864-1010 for any service requests or questions. They also have phone hotlines for timely topics or events such as the Birthplace of Route 66 Festival hotline at 417-864-1642.

In-person options include visiting the Citizen Resource Center located on the first floor of Busch Municipal Building or making an appointment to chat with a staff member. City Council meetings and other public boards are also open to the public.

Lastly, the city has a strong presence on various social media platforms such as LinkedIn, Nextdoor, Facebook, Twitter, Instagram, YouTube, Vimeo and Reddit. Each platform has specific accounts for different departments and events such as the Health Department, Police Department, Fire Department, Parks Department, Workforce Development and more.

Despite the loss of their popular X account on Twitter, the City of Springfield is determined to continue engaging with their stakeholders through various communication tools and platforms. They encourage everyone to stay connected and informed by using the tool of their choice.

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