(COLUMBIA, MO) ~ Starting September 1st, the City of Columbia's Utility Customer Service will be implementing new hours of operation for their phone services. According to a press release from the city, the phone lines will now be available from 7:30 a.m. to 5:00 p.m. Monday through Friday, instead of the previous time of 5:30 p.m. After 5 p.m., callers will be directed to after-hours services.

This change was made due to a consistently low call volume after 5 p.m. and is expected to have minimal impact on customers. However, it will bring several benefits such as reducing unnecessary labor costs and improving coordination between departments by streamlining end-of-day procedures.

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Utility Customer Service is responsible for assisting customers with opening, transferring, and closing utility accounts, as well as addressing any inquiries about utility bills. The after-hours services will still be available for emergencies such as power outages or shut offs. Residents can reach the Utility Customer Service at 573.874.7380 during the new operating hours starting next month.

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